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Tenant Handbook

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Friendly Reminder Rent Payments and New Assistance Service

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Emergency Contact Form

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State Self Sufficiency Program (SSP)
The State Self-Sufficiency Program is a new opportunity available to all tenants living in state-aided family public housing and participants of the Massachusetts Rental Voucher Program. This three-year program connects residents to economic development opportunities and supports families in reaching their goals.
When you enroll, you will work with your State Self-Sufficiency Program Coordinator (SSP) to set personal goals you’d like to achieve during the program. Every 90 days, you’ll meet with your coordinator to review your progress, stay accountable, and receive guidance and support.
One of the most exciting features of the program is the financial incentive: as your income increases, money is placed into a special escrow (savings) account. Over time, your savings will grow right alongside your earnings.
Your SSP Coordinator is here to help you:
  • Access services and resources to overcome barriers to employment
  • Strengthen your financial skills and build stability
  • Work through challenges that may be holding you back from achieving your goals
The program is designed to help families move forward, build independence, and create new opportunities for the future.
Those interested in learning more or joining this program, should contact Bianca Levarity, our SSP Coordinator, to set up a meeting.
Email: biancal@walhouse.org
Tel: (781) 894-3357 x240 or (781) 539-5215
English     Spanish     Haitian

SMOKING OF ANY KIND IS PROHIBITED AT ALL WHA BUILDINGS AND WITH IN 25’ OF ANY BUILDING ON OUR GROUNDS.

The WHA is willing to connect Residents interested in quitting smoking to services through your Housing Manager for cessation counciling.

If your housing unit requires maintenance, please contact your Development Staff or Maintenance Foreman assigned to your building.  In general, the upkeep of your apartment is your responsibility.  The repairs to the structure or equipment is our responsibility.  If the repairs are due to normal wear and tear, we will take care of the repair.  If they are caused by negligence, accident or carelessness on your part, or a member of your household or guest, you will be charged the cost of labor and materials for repairs.

To place a work order during normal business hours, call 781-899-6363 or use the on-line Work Order Request form.  Non-emergency work orders will be attended to during normal business hours.

To place a work order after normal business hours, call 781-899-6363.  You will be directed to the answering service who will contact the on-call maintenance staff who will contact you to perform Emergency Repairs Only (see list of qualified emergency calls).

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Lockouts
  • Daily rate (Monday–Friday, 7:30 AM – 4:00 PM): $30.00 per occurrence
  • After-Hours Rate (Evenings, weekends, and holidays): $85.00 per occurrence
Replacement Keys
  • Replacement keys can be ordered and picked up at the Maintenance Office
    Address: 110 Pond Street
  • Cost: $5.00 per key
  • Payment: Due in advance
Tenant Maintenance Charges
  • Daytime Rate:
    Monday–Friday, 7:30 AM – 4:00 PM
    $30.00 per man-hour (1-hour minimum)
  • After-Hours Rate:
    Evenings, weekends, and holidays
    $45.00 per man-hour

When you see pests in your apartment or the evidence of their activity, call the Waltham Housing Authority, Maintenace at 781-899-6363.  Open the Preparations for the Safe Removal and Prevention of Pests document for additional information and procedurers to follow drafted specifically for residents.

Pest Prevention Tips:

  1. Throw out cardboard boxes and store your items in plastic storage containers with a tight fitting lid.
  2. Put safety plugs in all unused electrical outlets.
  3. Clean all crumbs and food stuck on toasters and microwave ovens. Clean your stove/oven of all grease and food.
  4. Use trash containers with a tight fighting lid (with no opening in it) and line trash container with a plastic trash bag.
  5. Use plastic suit/dress bags to store clothing you hang in the closet that you don’t wear everyday.
  6. Don’t bring furniture, mattresses or anything else you find outside on the street or in a trash container into your apartment. These items may hold eggs or the tiny babies of bugs that are the size of a pinhea.

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