Main Office Number: 781-894-3357
TDD Phone Number: 781-894-3357
Maintenance/Emergency: 781-899-6363

Regular Business Hours:
Monday-Wednesday: 8:00am to 4:30pm
Thursday: 11:00am to 5:30pm
Friday: 8:00am to noon



Smoking Policy


The WHA is willing to connect Residents interested in quitting smoking to services through your Housing Manager for cessation counciling.

Public Housing Maintenance

If your housing unit requires maintenance, please contact your Development Staff or Maintenance Foreman assigned to your building.  In general, the upkeep of your apartment is your responsibility.  The repairs to the structure or equipment is our responsibility.  If the repairs are due to normal wear and tear, we will take care of the repair.  If they are caused by negligence, accident or carelessness on your part, or a member of your household or guest, you will be charged the cost of labor and materials for repairs.

To place a work order during normal business hours, call 781-899-6363 or use the on-line Work Order Request form.  Non-emergency work orders will be attended to during normal business hours.

To place a work order after normal business hours, call 781-899-6363.  You will be directed to the answering service who will contact the on-call maintenance staff who will contact you to perform Emergency Repairs Only (see list of qualified emergency calls).

Lockout Charge

The lockout charge after-hours, weekends and holidays is $ 85.00 per occurrence.

Safe Removal and Prevention of Pests

When you see pests in our apartment or the evidence of their activity, call the Waltham Housing Authority, Maintenace at 781-899-6363.  Open the Preparations for the Safe Removal and Prevention of Pests document for additional information and procedurers to follow drafted specifically for residents.

Pest Prevention Tips:

  1. Throw out cardboard boxes and store your items in plastic storage containers with a tight fitting lid.
  2. Put safety plugs in all unused electrical outlets.
  3. Clean all crumbs and food stuck on toasters and microwave ovens. Clean your stove/oven of all grease and food.
  4. Use trash containers with a tight fighting lid (with no opening in it) and line trash container with a plastic trash bag.
  5. Use plastic suit/dress bags to store clothing you hang in the closet that you don’t wear everyday.
  6. Don’t bring furniture, mattresses or anything else you find outside on the street or in a trash container into your apartment. These items may hold eggs or the tiny babies of bugs that are the size of a pinhea.